‘I can’t thank you enough for your help in our bereavement. We had help and support from several sources but the personal care and compassion you extended to all our family and the amount of work you put into perfecting the tribute and then delivering it faultlessly at the graveside, have left an indelible impression. Our heartfelt thanks to you.’

‘I just had to thank you again for your services last Friday. You made us feel we had done it all but in fact we could have done very little without you. Everyone present was warm in appreciation for your gentleness and firmness, sensitivity and leadership. What more can I say, but that you made an impossible situation possible, and I want to thank you more than I can find words for.’

‘I want to thank you again for your part in our farewell ceremony and to say that it was a pleasure to meet you as a person as well as to deal with you professionally. I am sure I speak for all who were involved in the funeral when I reiterate my gratitude for the way in which it was conducted and wish you all the very best in the future.’

‘I would just like to say how grateful I was for your guidance, help and comfort throughout the compilation and conduction of the service for my husband – it was a lovely service fitting for a lovely man and I had many tearful compliments. Thank you again.’

‘Just a note to convey my sincere thanks for a lovely ceremony yesterday. A number of people felt the same and I know it was exactly what Mum would have wanted. Your words at the committal were deeply moving.’

‘Thank you again for your kindness and sympathetic professionalism, if I may call it that, in supporting us through last Friday’s funeral. Obviously it’s a difficult time but your help made it much easier to deal with. The preparation for the tribute was inevitably quite painful but you made it as easy as it could have been and then the ceremony itself went as well as we could have hoped. Everyone commented that it was appropriate and moving and I am sure my mother would have been pleased at her send-off. Best wishes and thank you again.’

‘Thank you so much for conducting the ceremony for Mum last Monday. You were brilliant and we could not have asked for a more personal, dignified and sensitive service.’